Sydney, Australia

On a business trip to Sydney, Australia, I learned my wife was taken seriously ill at home...

Travel Guard was telephoned by an insured in the early hours of the morning. The anxious client explained he was on a business trip to Sydney, Australia to attend a conference. He learned his wife, in the USA, had just been diagnosed with pneumonia and admitted to the hospital. A family friend was looking after his young children. The client wanted to get back home as soon as possible to care for his wife and children. Our travel desk was able to reserve a seat on a flight to LA later that same morning with a connecting flight to New York.

The time zone change between Australia and New York meant the client arrived home the same evening he had originally phoned. We checked in with the client after his trip. He told us his wife was making a steady recovery. Under the terms of his company business travel insurance policy, Travel Guard paid for the full cost of the last-minute air fare.