Frequently Asked Questions (FAQ)

We provide covered travelers with emergency medical & travel assistance, concierge support and other services 24 hours a day - worldwide.  One phone call connects you to our network of multilingual specialists for immediate help with medical, personal, and travel problems when away from home.

You can call us anytime. Click here to reach our directory:
To ensure a prompt response when calling, you should be prepared to provide the following:

• Your name, location, age, sex, and nationality
• Your policy number/organization name
• The telephone number from which you are calling (in case you are disconnected)
• Your relationship to the member (if the person calling is not an the policy holder)
• Name, location, and telephone number of the hospital or clinic (when applicable)
• Name, location, and telephone number for the treating doctor, and where the doctor can be reached (when applicable).

Call/e-mail our nearest assistance center with all of your pre-trip questions. Click here to reach our Directory.

While some credit cards and insurance policies extend coverage outside your home country, many do not.  Therefore, you should confirm the scope of your coverage with your bank or insurance agent prior to your departure.

For emergencies, please call the local “first responder” in your locale (for example, “911” in the US, “119” in Japan, etc.).  For less critical situations, you should call our nearest assistance center for referral to a doctor/medical provider in your area. Click Here to reach our Directory.

For emergencies, please call the local “first responder” in your locale (for example, “911” in the US, “119” in Japan, etc.).  Once the emergency has been contained, call your assistance center for help.

Call your assistance center to receive referrals to local, legal providers.

If you require a prescription and it cannot be obtained locally, or you need to replace lost, stolen or depleted medication, we will, subject to local regulations, arrange for the shipment of the needed medication.

Call your assistance center. We will communicate with your treating medical provider to discuss your care and the appropriate steps for your safe and speedy recovery. Our Medical Team will monitor your condition until it has been resolved or you have safely returned home.  Click here to access our Directory.

If you are hospitalized in an area where adequate medical care is not available, we will arrange to evacuate you to a medical facility capable of providing the required care. Travel Guard's physicians supervise every evacuation. When necessary, a medical specialist or nurse will accompany you during the evacuation.

When your condition is stabilized and your treating physician agrees it is medically appropriate or advisable to bring you home or to a facility near your permanent residence, we will arrange your repatriation under medical supervision.

In the event a covered traveler perishes while travelling, we will work with all relevant local and home-country authorities to obtain the required clearances necessary to arrange transportation for the return of mortal remains.